Southern Sun Waterfront

Southern Sun Waterfront

Our department made a block/group booking in February 2019. I personally was booked to check in on 18 February but landed on Friday, 15 February and due to a number of no shows, I checked in on Saturday 16 February as per directive of our travel coordinator. Post the 6 night stay I am unable to claim my sunrands as I was told that there were no records of me checking in. I have engaged numerous people at the hotel about this case, including the head of reseverations and her supervisor through countless calls, emails etc. but no one is professional enough to take responsibility for this matter. Tsogo sun runs a loyalty programme which both ends of the stick need to be honest and frank about stays and claims. I have been rewarded my stays previously at other tsogo sun hotels nationwide, gracefully so with no dishonesty and ill-treatment but two months later post my stay at the waterfront, I still cannot get clear responses as to what the problem is, no re-dress whatsoever.

This is unacceptable and unfair as I earned and had planned to use those sunrands for a vacation this weekend (9 August) which was planned way in advance.

I demand my sunrands, an explanation and a sincere apology.