LK
Lola K

1 reviews | Active since Jul 2024

27 Dec 2024, 16:33

Southern Sun Elangeni

It was a last minute decision to book at Elangeni. The room was smelly, the television had no channels and was blurry . It was my daughter’s birthday so I put her cake in the fridge but later saw that ****roaches were running all over the place, imagine killing ****roaches at a hotel I just paid R1800 for a night.

The breakfast is terrible but edible. Needs to be a 1 star hotel , it has lost its class . Not like back in the day , it was very clean .

No we did not eat the cake after paying R850 for it

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Replies (1)
Southern Sun
Southern Sun's reply27 Dec 2024, 16:39
Official
Dear Lola K,
 
Thank you for taking the time to contact Southern Sun, regarding your recent experience at Southern Sun Elangeni & Maharani.
 
Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.
 
Best regards
Southern Sun