Southern Sun Cape Sun Cape Town - Strand Street

We had the worst experience at this hotel. Southern Sun Cape Sun in Strand Street Cape Town. Myself, my husband and our two girls arrived at the hotel just before 16:00 yesterday 22 March 2024. We booked a family room. We were given room 1615. When we arrived at our room the kettle and fridge weren't working. We contacted maintenance and a gentleman came to the room and exchanged the kettle. A lady came to the room and fixed the fridge. The kettle worked for 1 cup of coffee and didn't work again. The sink in the bathroom was leaking. I contacted switchboard we were then transferred to a new room. Room 1610. This room's kettle wasn't working either. I phoned housekeeping for an additional blanket, ice and towels but we didn't receive it. Not forgetting about the cold shower I had to take this morning as there was NO HOT WATER with brown water coming out of the taps...It was extremely unpleaseant and disgusting. The breakfast was a disaster too. I WILL NOT RECOMMEND THIS HOTEL TO ANYONE. We had the most horrible experience ever. I am very disappointed