Shockingly Arrogant Management

<p>On 1 oct 2016 at 11:15 arrived at Cabana beach resort in Umhlanga after driving since 01:30 in the morning. I was told that there are still people in my room and they must be moved to another room and that check in time was only at 14:00, which I understood. My problem is first of all that i have seen alot of other residents booking in at that time. Why were they allowed? Secondly i have a problem that there were still guests in my room at that time if checkout time is 10:00. Are the rules only applicable to some of us? Thirdly i witnessed the general manager of the resort pulling a nasty arrogant attitude on the customer. At first he pledged to try and get the room ready asap, then all of a sudden he treated the customer as if he was a naughty child whom needed punishment and he said that he will see him at 14:00. I am sure that this is not in line with Southern sun customer service standards. Double standards and humiliating customers?</p>