Shocking Southern Sun Cape Sun - Worst treatment from a "Hospitality" giant

If I could I would have given -a star! Shocking treatment from an *********** "manager"

I wrote this email to the General Manager at the Southern Sun Cape Sun Hotel

This message is for Mr Siepman,

I will be Copying and pasting it to all social media as well as hello peter as well.

Earlier today I made a booking for a night's stay at your Cape Sun Hotel through booking.com and paid the non refundable R1552.38 straight away. I arrived at your hotel at just before 20:00 pm. I have been traveling for 37hrs and at this point desperate for a hot shower and comfortable bed.

Your check in clerk then told me that I have to pay for the accommodation again. Without any hesitation I received a payment link which I completed and authorised. Your system just keeps saying my transaction is in progress and I am still not allowed into the room. Out of desperation I proceeded to do this another two times. You can understand my frustration when I opened my booking confirmation that clearly states that I have already paid for my room and my payment is Non Refundable. It is now 23:30 at night and the night manager is still refusing to give me access to a room that I have paid for 3 times. He has been nothing but condescending and I find him utterly *********** in the role he is in. I was then told that I will also not be receiving a refund for the payments I have already made.

The service here has been nothing short of utterly disgusting. I cannot find myself to ever stay at a Southern Sun Hotel ever again.

I will be looking at options to be made whole for the discomfort and embarrassment I have been made to go through.

Kind regards,

Leon Scholtz