Shocking Experience!!!

Wow, what a shocking experience at Sun Square Gardens in Cape Town. What was meant to be a special birthday celebration was nothing short of disastrous and a complete embarrassment.

Firstly, when I arrived the venue was not set up as requested – myself and a few of my guests were running around trying to set it up ourselves. Had pre-ordered mojitos upon arrival for all guests, this arrived 45 minutes later in champagne flutes. This was a first for me, some guests thought it was infused water whereas other guests did not receive one at all. During this 45 wait we had offered guests drinks from the bar as their welcome drink.

I ordered pink and white cupcakes and pink and white cake pops in a specific design and plated on white platters as per an image provided. I received NEON YELLOW, PURPLE & GREEN cupcakes, the cake pops were covered in dark chocolate and might I add it was the most pathetic excuse of a cake pop. The hotel also took it upon themselves to make less cake pops and make some “O” looking cookie on a stick ……… these pops were all shoved into ORANGE & GREEN sherbet. Who authorized this? Why was it not correct? Why did senior management overlook it?. As a result of this, I need to send one of my guests to purchase sweet treats on the day elsewhere.

We had arranged soft toys for the kids but had turned the company away as the hotel set up was incorrect. Tables were placed incorrectly which allowed no room for the entertainment. This resulted in the kids having NO entertainment and another cost incurred from my side.

When the pizza’s were served, they were cold and seemed old. This could be a result of everything running late and the pizza’s stood in the kitchen on the pass drying out.

We had "build your own sliders” with fries. Fries were meant to constantly be replenished, this never happened and lets not get started about the quality of the patties. Each child was meant to get a cupcake and cake pop as part of the party pack, instead I give them a horrible slider as no one wanted to eat it AND the hotel had messed up the cupcakes and pops.

The hotel took two weeks to get back to me after I had sent two mails requesting feedback. Instead of an apology I got excuses. I was also informed that some of the staff on duty were in fact senior management, I am truly shocked!!!

If ever you’re wanting to frequent this hotel, please do not waste your time and money. There are so many hotels in Cape Town with professional staff, severing quality foods.