Send an email and get no reply

Does Tsogo Sun employ people to disregard and delete emails? I've had this problem last year and I have the same situation this year, only worse.

These people are on a joy run. Maybe I should leave my job and work for you guys since everything seems like a joke.

Can I get some responses to my emails? I haven't received a response till now for the email I sent in October. My holiday is up and coming guys and I need to know what's going on.

As a loyal customer this really sucks to be honest and I'm looking at other places to book. Please jack up your employees and maybe place strict measures so that people can take their jobs seriously and stop ruining our lives and reduce loss of business for you guys.

I'm supposed to be calm with the whole holiday process but this has turned into hell man.

I don't want apologies, fix this...