KM
KHANYISA M

1 reviews | Active since Jan 2016

25 Sept 2025, 02:55

Scary and disappointing incident

I checked in Thursday 18 Sept and out 19 sept 2025. I am still shocked and dissapointed with the incident.i was asleep and at around 2:am I heard someone trying to open my room door severe times.I initially thought am maybe dreaming,unfortunately I wasn’t.I remember jumping off the bed towards the door to listen carefully and on my way I literally saw the door being pushed and the little door latch inside helped me.i ran and again tightened the latch .with so much fear I ran to the phone ,call the reception and no one answered.I called the manager on duty no one answered.then after some minutes the phone rang,with fear I answered and the guy said it’s him from the hotel,the room showed empty from his side.am just still terrified on how the event unfolded and thinking all these is to be looked in further.nothing makes sense and I have unanswered questions.

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Replies (1)
Southern Sun
Southern Sun's reply25 Sept 2025, 08:26
Official
Dear Khanyisa Thank you for taking the time to contact Southern Sun, regarding your recent experience at Southern Sun Pretoria. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regardsSouthern Sun Visit southernsun.com to view all offers.