SD
Stephanie D
1 reviews | Active since Dec 2018
19 Dec 2018, 20:45
***********
I booked the hotal for two nights got there everything with my daughter. And the next day I canceled my second night. There policy states if any cancelation first night must be played for. The guy gives me papers to sign takes my account details and tels me it will take about 7 working days before the money will be transfered. Its been two weeks and I've recieved no payment so emailed the company to ask what's going on. Later the day the money is in my account an then revieced again. They are a low class cheap hotal. Trying to make money by robing people. Thinking we don't no what goes on I'm out accounts because its holiday season. I recommend no one to do business with this hotal!
Helpful (0)
Replies (2)0
Replies (2)Southern Sun's replyOfficial
20 Dec 2018, 08:26 Dear Stephanie,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards,
Tsogo Sun Management Team
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards,
Tsogo Sun Management Team
Southern Sun's reply20 Dec 2018, 08:26
Official
Dear Stephanie,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards,
Tsogo Sun Management Team
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards,
Tsogo Sun Management Team
Southern Sun's replyOfficial
21 Dec 2018, 10:45Dear Stephanie,
We hope that you are well,
Please note that we have sent you an e-mail to; *** , requesting for the name of the property as well as a contact number so that we may be able to assist and look into your inquiry.
May you please provide us with a contact number and property name at your earliest convenience so that we may be able to assist you further.
Tsogo Sun Management Team
We hope that you are well,
Please note that we have sent you an e-mail to; *** , requesting for the name of the property as well as a contact number so that we may be able to assist and look into your inquiry.
May you please provide us with a contact number and property name at your earliest convenience so that we may be able to assist you further.
Tsogo Sun Management Team
Southern Sun's reply21 Dec 2018, 10:45
Official
Dear Stephanie,
We hope that you are well,
Please note that we have sent you an e-mail to; *** , requesting for the name of the property as well as a contact number so that we may be able to assist and look into your inquiry.
May you please provide us with a contact number and property name at your earliest convenience so that we may be able to assist you further.
Tsogo Sun Management Team
We hope that you are well,
Please note that we have sent you an e-mail to; *** , requesting for the name of the property as well as a contact number so that we may be able to assist and look into your inquiry.
May you please provide us with a contact number and property name at your earliest convenience so that we may be able to assist you further.
Tsogo Sun Management Team
