1 reviews | Active since May 2016

08 May 2016, 06:34

Savi River Sun... *****!!!

<p><span style="color: #555555; background-color: #ffffff;">On 23rd March 2016 i checked out of Sabi River sun, not realizing that I left behind my expensive R2500 Hugo Boss T shirt. I discovered it was missing 3 days later and decided to call the hotel. I was transferred to housekeeping and spoke to a lady (name withheld) who said that she found a t shirt and a lighter and that i must call back the next day for courier arrangements. The next day i called back, everybody i spoke to had amnesia and nobody claimed that they saw and missing tshirt. They also claimed that there was no such lady working there and i fabricated the story. The manager in charge said she was going on leave and promised to call back a week later. It is now over a month later and no news. I will never support tsogosun again. I am a loyal frequent guest member and our family of 14 people always stays at tsogo sun hotels no matter what but this is the last straw. I am so disgusted at the poor handling of this matter. That tshirt was a gift and had sentimental value and it was very expensive but people dont care about other peoples belongings.&nbsp;</span></p>

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Replies (1)
Southern Sun
Southern Sun's reply09 May 2016, 07:13
Official

Good Day Anver Ayob,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind Regards,

Tsogo Sun Management Team