Reservations don't matter - avoid Umhlanga Sands!

I booked an apartment on the 2nd floor at Umhlanga Sands 6 months in advance as I wanted a room with a blacony and I received confirmation of my booking immediately. Upon check-in (which was a very slow process), I was told that no rooms were available on the second floor, and that I had been moved to the 9th floor. Not only was this a breach of contract, but I did not even get a proper apology for this. Extremely dissapointing as this in my second stay at Umhlanga Sands in two years. Expected better service...but I suppose I will be better off booking at another establishment in future.