Refund

I have booked with Sun1 Alberton on the 26th of February 2022. We booked for 4 nights just to realise that the special they had ended in January 2022.

We asked for a refund and only stayed one night. The refund was done the same day 26th of February 2022

The receptionist advised that the refund will be in my account within 24 hours.

Till to date no refund is reflecting in my account. After several calls and email the time period moved to 72 working hours.

On the 1st of March I asked for a senior manager contact details, several mails to him and yet no response.

Question at hand, does anybody have that amount of money just lying around to wait so long for a refund to made back and no response when escalating the proses to senior management.