DK
Desivan K

1 reviews | Active since Aug 2014

20 Jul 2015, 08:36

Reception Lady with No Clue Sun 1 Hotel

I am a regular visitor at the sun 1 hotels . I was there on saturday 18 July 2015, When i checked in the lady did not greet, The hotel was experiencing loadshedding, so the lady demanded cash before i enter, i asked to speak to the Manager, thereafter she allowed me in i told her i will pay, When the lights came on, we noticed there is no remote for the tv, so i sent my brother to ask she said tell your brother to Pay R50, i was ****ed at this fact, firstly there is no dstv here, and they want me to pay R50 for a remote, I went downstairs to pay, she just pushed the chair in disgust, this lady needs to be repremanded, and diciplined, We had a horrible stay at this hotel because there was a contractor painting and climbing up and down scaffolds looking into our rooms, and moving up and down in the corridors no privacy, The Paint Smell also made my child catch a weezy chest, which i have to pay doctors bills,<br> Please can this querry be rectified by a quality manager, and give me a call to dicuss<br> <br> Signed Pathetic Service

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Replies (1)
Southern Sun
Southern Sun's reply20 Jul 2015, 08:42
Official
Hello desivank,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind Regards,

Tsogo Sun Management Team