PROVIDE A DAMAGED JACKET AFTER TRAVELLING 2 800KM

on the 28 June 2015 I left my wife's jacket at the hotel, after consulting the hotel it was confirmed to be at the house keeping. On the 26 September I went to East London, since I am from Oudtshoorn which is 700 km from East London, Sphamandla assisted me and after three hours of waiting for Nolubabalo at house keeping to find the jacket. Was asked to leave my details as they will contact me when Nolubabalo found the Jacket. few minutes later they called me and told me the jacket is lost. I then contacted the customer services where I was assisted by Cynthia who referred me to Sibongile from Hemingways, she then referred me to Nolubabalo. Who told me the jacket is in Transkei as it was mistakenly recorded as being lost in May and thus given to the person who has found it in terms of the hotel policy. After no further response I then contacted Cynthia again and she arranged with Phumla that I can get the jacket on the 9 October. When I arrived at the hotel not only was the jacket damaged but has discoloured to Off White, Beige and Dark Brown in some places. This after I have travelled for more the 2 800km and accrued accommodation expenses.