1 reviews | Active since Oct 2009
Premium rates and ice cold water in winter!!!!!
We were guests at Garden court Polokwane on 21 June and spent one night in two rooms. The bill was over R3000.
In the morning at 7 am on 22 June when we all showered, the water was cold! How on earth do you charge such exorbitant fees and also claim to be such a high end brand but allow your guests to shower with cold water and pay premium prices. When raised at checkout time, all the receptionist said was “he will speak to manager” No compensation whatsoever to us. To uphold your brand, we deserve compensation and to be reimbursed for this! Atrocious customer service for such a big brand!!!! I am highly disappointed as we frequent the Durban Tsogo Sun hotels often
Dear Safiya,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards.
Tsogo Sun Management Team
Dear Safiya,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards.
Tsogo Sun Management Team
Good Morning Mrs. S Brey
First and foremost I would like to sincerely apologize for any inconvenience and frustration caused to you as a result of cold water on the 22 June 2018 during your stay with us.
The way you were treated by the staff members on check out when you were reporting the matter is unacceptable.
I want to assure you that this is not our normal standards and that the necessary actions have been taken to prevent similar situations in future.
Please contact me on your next visit to Polokwane as per our discussion with Mr. Brey, once you have decided upon a suitable date convenient to you.
It is important to us to regain your faith in this hotel and I am looking forward to welcoming you back to our hotel in future.
Should you require any additional assistance in future, please do not hesitate to contact me.
Kind regards,
Caroline Mokoena.
Good Morning Mrs. S Brey
First and foremost I would like to sincerely apologize for any inconvenience and frustration caused to you as a result of cold water on the 22 June 2018 during your stay with us.
The way you were treated by the staff members on check out when you were reporting the matter is unacceptable.
I want to assure you that this is not our normal standards and that the necessary actions have been taken to prevent similar situations in future.
Please contact me on your next visit to Polokwane as per our discussion with Mr. Brey, once you have decided upon a suitable date convenient to you.
It is important to us to regain your faith in this hotel and I am looking forward to welcoming you back to our hotel in future.
Should you require any additional assistance in future, please do not hesitate to contact me.
Kind regards,
Caroline Mokoena.