Poor Service from StayEasy EastGate

Item: Southern Sun
Rating: 1
Author: Shadrack M

Reservation Team at StayEasy Eastgate let my booking to expire even after I emailed to alert the staff that will not be coming through no on the day. The notification was inline with the establishment notification timelines. After so many emails to the reservation team - I am being thrown back and forth between reservation people on duty.

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Replies (1)

Southern Sun's replyOfficial

12 Aug 2026, 08:08

Dear Shadrack,

Thank you for taking the time to contact Southern Sun, regarding your recent experience at StayEasy Eastgate.

Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.

Best regards

Southern Sun Team

Southern Sun's reply12 Aug 2026, 08:08

Official

Dear Shadrack,

Thank you for taking the time to contact Southern Sun, regarding your recent experience at StayEasy Eastgate.

Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.

Best regards

Southern Sun Team