Poor service- event coordination

<p>I selected to have my wedding reception at the Elangeni Hotel, the Great Illanga, on 1 April 2017. My husband and I have attended weddings hosted at this venue previously and we were impressed by the food and service we had seen at other weddings hence the decision to have our special day hosted by the Elangeni. Unfortunately our experience was not a good one. From inadequate signage, our canapés being eaten by guests of another function, room mix ups, waiting to be checked in, inability to locate the relevant events coordinator on the day, and waiting for some 2 hours after our event was over to be checked in to our honew moon suite, to us being checked into a honeymoon suite that housed 2 separate beds. The experience was quite a nightmare. We have been liaising with Arlene Addy, who for the most part has been showing concern, however we note that alot of the blame has been shifted and the events team are not accepting responsibility on their side, in its entirety. We have lost out on quite a chunk of what we paid for and the only resolution is to offer my husband and I a free night accommodation. We may not be a large corporations however I believe every client ought to be treated in the same light. I did not want to resort to any social platform to air my frustration but enough is enough. Every one of our proposed attempts to settle this debacle has been met with a negative response. At the end of the day your establishment will make millions and our wedding day will forever be etched with painful memories and our hard earned money will be what was lost. I am shocked at the service we received. Needless to say, we were told in writing that your establishment is sorry that our function had to bear the brunt of your Staff incompetence and inadequacies. Now we are forced to go down the legal route in order to find a glimpse of justice. I can't imagine how a place such as the Elangeni who I held in such high regard could let me down as a client and some what ruin a portion of my special day. I would like someone of higher authority to revert to my complaint because it seems nobody cares. </p>