Poor service at StayEasy hotel at Pietermaritzburg

Poor service, the room phones are faulty, Breakfast not up to standard, complaints go unattended and some of the staff is disrespectful.For an example, We had a booking for 19,20 the Lady who was working the nightshift at reception on 20 Aug 2022 at 21h00 she was very disrespectful when we made a complaint about the TV and the phones not working. The guy working with her intervened and came to the room to sort out our complaints after so much hassle though. NB we had made the same complaints day before. I just wish they had a manual of services because the one we read did not assist.