Poor service and hospitality

I recently stayed at Stay Easy Pietermaritzburg, and my experience was nothing short of disappointing due to the hotel’s complete lack of professionalism and accountability.

During my stay, my vehicle was damaged in the hotel’s parking lot by an intoxicated guest. While security was on duty, they failed to prevent the individual from leaving and did not even record my vehicle's details upon arrival. Instead of taking responsibility, the hotel management, specifically the duty manager Steel, merely passed me off to the security company without providing any real assistance.

To make matters worse, I was forced to book and pay for an extra night just to speak to someone in charge, as there was no proper communication from the hotel. Even after repeated attempts to reach out, Steel was dismissive, unhelpful, and eventually refused to respond altogether. The hotel showed no regard for the inconvenience and additional costs I incurred, including fuel, repair quotes, and lost time from work.

A hotel should prioritize guest safety and support, especially in situations where their security measures fail. This experience has not only left me questioning whether I would ever return but also whether anyone staying here is truly safe. I strongly advise others to reconsider before booking, as this establishment clearly does not value its guests or take responsibility for incidents that occur on their premises.

If management chooses to respond here, I hope it’s with real accountability rather than the usual empty apologies.