POOR service

The Cullinan cape town The room that we got on arrival had a water problem (a significant portion on the carpet was wet(drenched) ) which resulted in the room to have a damp/mold smell .

We immediately lodged a complaint , which to say the least wasn’t taken seriously, they brought the blower which didn’t help . The following day we followed up and nothing new was done still .Later after complaining again ,when we came back from our day activities ,We were told we’d get a room in the morning , which never happened .

The manager came to the room and left a blower in the room (very noisy ) and yet the problem wasn’t sorted .

This was over 2 days until we got tired of complaining of the same issue .

We couldn’t check out because there was no available accommodation elsewhere .

We are very disappointed, tonight is our last night we still have the blower in the room and no one has checked on us since .

Our sinuses are irritated and overwhelmed .

We will never book at this hotel again ! Room 1205

Now on the last day because we were asking for their email address they then wants to move us to another room 😏.