MM
Musa M
1 reviews | Active since Apr 2019
26 Jul 2022, 21:47
Poor service
I'm complaining for the second time now about Stay easy Pretoria. They don't serve dinner according to the hotel standards, since I arrived her on Monday, I don't get dinner at the dinning hall but I just get dished out for me nd brought to the room, whereas it was supposed to be buffer. The restaurant closes at 20h00.
Helpful (0)
Replies (1)0
Replies (1)
Southern Sun's replyOfficial
27 Jul 2022, 08:00Good day Mr Musa,
Thank you for the email.
We have escalated your concerns onto higher management who will be in touch with you.
We sincerely apologize for our lack in service delivery and the unpleasant experience you had as this is not Southern Sun’s normal standard.
Kind regards
Southern Sun Team
Thank you for the email.
We have escalated your concerns onto higher management who will be in touch with you.
We sincerely apologize for our lack in service delivery and the unpleasant experience you had as this is not Southern Sun’s normal standard.
Kind regards
Southern Sun Team
Southern Sun's reply27 Jul 2022, 08:00
Official
Good day Mr Musa,
Thank you for the email.
We have escalated your concerns onto higher management who will be in touch with you.
We sincerely apologize for our lack in service delivery and the unpleasant experience you had as this is not Southern Sun’s normal standard.
Kind regards
Southern Sun Team
Thank you for the email.
We have escalated your concerns onto higher management who will be in touch with you.
We sincerely apologize for our lack in service delivery and the unpleasant experience you had as this is not Southern Sun’s normal standard.
Kind regards
Southern Sun Team