TM
Teb M

1 reviews | Active since Jun 2017

24 Jan 2024, 11:09

Poor service

Good morning

Sun 1 Milnerton

Thank you for your email and opportunity for me to speak.

Things are not looking good.

1. The toilet seat we found it broken complaint but never fixed.

2. The cleaner did not put towels for us for majority of our stay 3 days.

3. No shower soap put for 2 days.

4. Room not proberly cleaned for 2 days.

5. My white face cloth stained with blue things.

6. Also experience serious sneezing allergies in the room.

Regards

0
Replies (1)
Southern Sun
Southern Sun's reply13 Feb 2024, 08:24
Official
Dear Teb M, Thank you for taking the time to contact Southern Sun, regarding your recent experience at Sun1 Milnerton. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regardsSouthern Sun