Poor Service

We booked accommodation at Southern Sun and was given a room at the Elangeni hotel in Durban. The aircons were not working and we given another room with the same problem. Dolly then brought us to the Maharani Hotel and we were satisfied. She really went out of her way to assist us. We checked in on the 8th. Since the 9th, we had breakfast at the V & V restaurant in the Maharani. The staff are the most unfriendliest. Nobody greeted or smiled even when we greeted them. The only friendly person was a chef by the name of Nick. Today, 13th, we went to the same restaurant to ask a question. There were 4 people at the reception, including the manager. We were still talking and everyone turned their backs on us. The manager just walked away. We were ignored. Only when we got irritated, did one waitress acknowledge us. They work in a service industry and don't know how to give service