Poor response

I stayed at the Garden Court Marine Parade, 20-23 October 2015 and complained about the poor manner in which a power outage was handled at the hotel. I received a letter indicating that in fact people were on hand to provide assistance as well as a small plate of cake apologizing for the inconvenience. What alarms me about this response is that the information stated about assistance being on hand was false. I was staying on the 16th floor and ALL phone lines were down, even when trying from my cellphone no connection was provided to the hotel lobby. Whilst a plate of cake may appease some, I find this gesture insulting. A proper emergency system must be implemented for guests who are paying top dollar to be on the beach front.