PP
Passion P

1 reviews | Active since Jun 2016

02 Feb 2026, 08:47

Poor customer service

Southern Sun Maputo is overrated; from my experience the rooms need to maintain some level of cleanliness. The musty smell of the entire building, corridors and rooms was appalling. I had to cancel my second leg of my accommodation. The management of this hotel really doesn't make the whole experience any better, broken commitment and poor service delivery. The management promised to refund for the remainder of my cancelled accommodation, but that money has not been paid up 40 days today and still counting. I would not recommend any family from booking with them-vacation spoiler.

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Replies (1)
Southern Sun
Southern Sun's reply02 Feb 2026, 09:02
Official
Dear Passion P, Thank you for taking the time to contact Southern Sun, regarding your recent experience at Southern Sun Maputo. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regardsSouthern Sun Team