poor communication

<p>i have been trying to get in contact with the manager pakama. first i was told on the 30 november 2016 she will be in on the 1st dec 2016 at 6.30am . when i called in at 12pm they told me she will be in at 2.30pm. when i called back at 3pm recpetion put me on hold for 5 tmes and then told me she is not in....after waiting 10 minutes on the phoe he tells me she wont be in today. upon quering when she will be in he first said he will check and then he said he doesn't know. maybe next week he said. he then wanted to put me throught to reservations after me asking to be put through to another manager. i asked for them to call me back as this is unaccpetable waiting so long on the phone. he took my number .... i am still waiting for the call. its not the first time maharani has given bad service...we were there in april and the staff was not friendly or helpful at all. a few of them were quite rude in fact....</p>