1 reviews | Active since Oct 2015
Patron 's 2 x premium smartphones ****** after calculating bill at Sandton's SanDeck Restaurant
What started out as a beautiful and cosy evening around a large bonfire with friends and some good conversation ended on a sour note which left me rather disadvantaged of a figure no less than R30 000. After settling my bill and preparing to leave the popular Sandton restaurant gem - SanDeck at the roof top of the Sandton Sun Southern Sun Hotel, my two premium cellphones were inconspicuously removed from my handbag. The prime suspect was my waitor following the service laced with arrogance and superiority that he had tendered us with all night, he had left immediately after settling our bill. After the manager ridiculed my suspicions he called him back to the restaurant and his car was searched. I didn't get my cellphones back and no other measures were taken despite CCTV cameras at the restaurant and the unmissable presence of two bouncers. How does one part with valuables in such a controlled environment positioned as a primary tourist hot spot? ??
Dear Amanda ,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards.
Tsogo Sun Management Team
Dear Amanda ,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards.
Tsogo Sun Management Team
Dear Amanda,
We are currently completing our investigation and our F&B manager will be in contact with you directly.
We at Sandton Sun deal with matters such as these with the attention it deserves and we strive to create a safe environment for all our guests in our public spaces.
We also have processes in place to ensure that our staff are trustworthy and are part of our the process of creating a secure environment.
Kind regards,
The Sandton Sun team
Dear Amanda,
We are currently completing our investigation and our F&B manager will be in contact with you directly.
We at Sandton Sun deal with matters such as these with the attention it deserves and we strive to create a safe environment for all our guests in our public spaces.
We also have processes in place to ensure that our staff are trustworthy and are part of our the process of creating a secure environment.
Kind regards,
The Sandton Sun team
