AN
Amanda N

1 reviews | Active since Oct 2015

21 Apr 2018, 21:55

Patron 's 2 x premium smartphones ****** after calculating bill at Sandton's SanDeck Restaurant

What started out as a beautiful and cosy evening around a large bonfire with friends and some good conversation ended on a sour note which left me rather disadvantaged of a figure no less than R30 000. After settling my bill and preparing to leave the popular Sandton restaurant gem - SanDeck at the roof top of the Sandton Sun Southern Sun Hotel, my two premium cellphones were inconspicuously removed from my handbag. The prime suspect was my waitor following the service laced with arrogance and superiority that he had tendered us with all night, he had left immediately after settling our bill. After the manager ridiculed my suspicions he called him back to the restaurant and his car was searched. I didn't get my cellphones back and no other measures were taken despite CCTV cameras at the restaurant and the unmissable presence of two bouncers. How does one part with valuables in such a controlled environment positioned as a primary tourist hot spot? ??

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Replies (4)
Southern Sun
Southern Sun's reply22 Apr 2018, 09:07
Official

Dear Amanda ,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team

AN
Amanda N's update22 Apr 2018, 10:05
Reviewer Update
Dear Tsogo Sun Management I shall await the result of your investigation
Southern Sun
Southern Sun's reply24 Apr 2018, 08:50
Official

Dear Amanda,

We are currently completing our investigation and our F&B manager will be in contact with you directly.

We at Sandton Sun deal with matters such as these with the attention it deserves and we strive to create a safe environment for all our guests in our public spaces.

We also have processes in place to ensure that our staff are trustworthy and are part of our the process of creating a secure environment.

Kind regards,

The Sandton Sun team

AN
Amanda N's update24 Apr 2018, 13:36
Reviewer Update
Good Afternoon Tsogo Sun Management A call has been received from the manager mentioned herein. It actually did more harm than good as the manner in which this whole case is being handled by yourselves leaves a sour taste in my mouth as a consumer. Your Manager called and interrogated me on: 1. The series of events 2. Advised me that I am questionining the integrity of your establishment and your employment expertise as you hired the waitor in question 3. Made a claim that the CCTV camera on the deck has a wide view and would not show the activity around where I was sitting 4. That I should have handled this case differently on the night of the incident by calling in the police and roping in your security personnel to the scene. Might I add that the Manager on duty told me that there are no cameras on the deck, furthermore, he did not propose an alternative to handle the situation. 5. Your F&B Manager also advised that his waitor was subjected to a search which never should have taken place 6. He advised that your restaurant being a public place has an indemnity, where is the visibility of this indemnity? 7. Lastly he concluded that there was nothing else that could be done on this case, at which point I concluded the call and said goodbye. I will be taking further actions and this whole case is only addressed in the interest of one party, your waitor and not your patron.