Pathetic attitude, lack of customer service

Having paid my deposit in May 2018 for a booking in Sept 2018, and having sent the proof of payment to the hotel, the reception staff refused to assist in allocating me a room, and chose to embarrass me in front of a full reception area, treating like a ********. The front manager and the general manager, whom I asked for, did not make contact with me despite the reception staff assurance that I would be contacted within the hour. Pathetic attitude from Bagcimle Ngwenya, who stated that she was the duty manager, needs training in customer care. Regret wasting money at this hotel