Not willing to go the extra mile

I was booked in overnight and arrived to the Eastgate Easy Stay hotel.I was informed that supper was not an option which is fine,so i asked if i can order a meal to the hotel as that was fine,however i did not have enough cash and only cash was to be used so i asked if i can pay the hotel or is there anything else i can do to order supper.They told me to walk to the nearest mall to withdraw cash(i'm from durban and not fami**** with this area and its dark and the lady even said its dangerous)<br> The hotel was not prepared to assist me in any way as i was willing to pay with my debit card.<br> I called yumbi which is a service for delivery of food to the hotel and even they tried to charge the hotel and did not succeed.<br> Im generally a quiet person and i tend to over look things but however being such a well established company,the service i received was so sad and lacking any ambition to make the guests stay pleasant.<br> <br> I hope this does not fall on deaf ears.<br> Sincerely<br> Disappointed.