AG
Aya G
1 reviews | Active since Feb 2019
01 Feb 2020, 19:59
Nonsense Southern Sun Shuttle Services and Inadequate controls.
Nonsense service. Their Ts and Cs state that you can only notify them of the booking changes 14 days before the booking. Yet does not cater for when you wanna change a booking made within less than 24hours. They will charge you R100 for changing times within 24hours of booking. And the total cost of the trip is R185. So you end up paying R285 for just changing booking times done win under 24hours. Ohhhhhh they are also so rude. Especially the “manager” who manages the admin email address.
MARGATE MINI COACHES is where it’s at.
Helpful (0)
Replies (3)0
Replies (3)
Southern Sun's replyOfficial
03 Feb 2020, 12:13Dear Aya G,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards,
Tsogo Sun Management Team
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards,
Tsogo Sun Management Team
Southern Sun's reply03 Feb 2020, 12:13
Official
Dear Aya G,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards,
Tsogo Sun Management Team
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards,
Tsogo Sun Management Team
Southern Sun's replyOfficial
03 Feb 2020, 12:23Dear Aya G,
In order for us to proceed, we will require the following information:
Full Name :
Name of Hotel :
Contact Numbers :
Email Address:
Kind regards,Tsogo Sun Management Team
In order for us to proceed, we will require the following information:
Full Name :
Name of Hotel :
Contact Numbers :
Email Address:
Kind regards,Tsogo Sun Management Team
Southern Sun's reply03 Feb 2020, 12:23
Official
Dear Aya G,
In order for us to proceed, we will require the following information:
Full Name :
Name of Hotel :
Contact Numbers :
Email Address:
Kind regards,Tsogo Sun Management Team
In order for us to proceed, we will require the following information:
Full Name :
Name of Hotel :
Contact Numbers :
Email Address:
Kind regards,Tsogo Sun Management Team
Southern Sun's replyOfficial
06 Feb 2020, 08:07Dear Aya G,
Please be advised that we will be escalating your complaint to the relevant department to investigate, However, in order for us to proceed, we will require the following information:
Full Name :
Name of Hotel :
Contact Numbers :
Email Address:
Kind regards,Tsogo Sun Management Team
Please be advised that we will be escalating your complaint to the relevant department to investigate, However, in order for us to proceed, we will require the following information:
Full Name :
Name of Hotel :
Contact Numbers :
Email Address:
Kind regards,Tsogo Sun Management Team
Southern Sun's reply06 Feb 2020, 08:07
Official
Dear Aya G,
Please be advised that we will be escalating your complaint to the relevant department to investigate, However, in order for us to proceed, we will require the following information:
Full Name :
Name of Hotel :
Contact Numbers :
Email Address:
Kind regards,Tsogo Sun Management Team
Please be advised that we will be escalating your complaint to the relevant department to investigate, However, in order for us to proceed, we will require the following information:
Full Name :
Name of Hotel :
Contact Numbers :
Email Address:
Kind regards,Tsogo Sun Management Team