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Sherrylynn S

1 reviews | Active since Feb 2017

21 Feb 2017, 13:04

No response what so ever!

<p>I have sent numerous email to Tgogo sun trying to make a reservation but recieving a response is clearly to much to ask for, I recently won a voucher for Tsogo Sun from my company in respect of Sun Rands.</p> <p> </p> <p>I've sent email to the reservation email trying to make a booking for accommodation, spar treatments and restuarants, Im convinced that due to me booking with a voucher they are just not interested. here is my latest email to them. (Bare in mind that they do respond in he intial emails but once I request a reservation...silence)</p> <p>" </p> <p>I'm really struggling to understand why I don't receive feedback from this email address, or why the customer service is so pathetic and non existent at times.</p> <p>Surely I have the right email address because when I do complain - then only will I receive confirmation.</p> <p>Now again, due to lack of interest shown from your side, please cancel my below request (not as if anything was done as today is Wed the 15th Feb 17, the day in which I planned to use the Sun Rands)</p> <p>So in closing could someone please make the effort of responding to my email and actually doing heir job?" </p> <p> </p> <p>So the above was sent on the 15 Feb 17 after not recieving feedback from them, now its the 21 Feb 17 and still nothing.</p> <p> </p> <p>Very disappointing </p>

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Replies (1)
Southern Sun
Southern Sun's reply21 Feb 2017, 16:12
Official

Dear Sherrylynn ,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team.