No help for OAPs!!

Very disappointed. My husband is in a wheelchair and I need knee replacements but can’t have them done because I need to look after him. I phoned the Sands and explained that I can’t manage with the low loungers by the pool so need to use a chair, but they are often full. I asked if there was a way for me to book one. He rep**** that it was strictly first come first served. There was no response when I said that I couldn’t book then. After more than a dozen stays there, I’m very disappointed at the curt way I was dealt with.