*** - NO GENERATOR WORKING - LEFT IN THE DARK

Hi ,

I have checked into Southern Sun Polokwane on the 18th and checked out on the 19th.

(Rooms 116 and 536.)

The electricity schedule the hotel handed on my arrival.

18th 19:00 till 21:00 19th 01:00 till 03:00 and 07:00 till 09:00

Whilst I understand load shedding effects everyone my issue is it is unacceptable for the hotel generator to be not working which resulted in its guest sitting in the dark in their rooms. When the power goes off, there is no provision for a torch or candle in the room, the corridors are dark to which you have to rely on your cellphone torch to be able to see where you are walking. The showers don't work when the power goes off.

With regard to breakfast , I am muslim and eat halaal food only and whilst the best attempt was made to provide warm food, having no electricity because your generator isnt working is unacceptable. Further to this ,fried eggs which was made on your grill top where you make omelettes with ham was placed in the same container as the scramble egg. This is contamination for a person like me to be able to eat the scramble eggs.

As per my membership number , you will gather I am long and faithful patron of all hotels around the country.

NOT HAVING A WORKING GENERATOR IS UNACCEPTABLE.