NEVER RESPOND TO EMAILS AND CALL CENTRE NEVER ANSW

I HAVE REPEATEDLY TRIED TO SEND YOU EMAILS AND CALL YOUR FREQUENT GUEST CALL CENTRE. YOU NEVER RESPOND. ALL I REQUIRE IS ASSISTANCE ON QUESTION - ACCORDING TO YOUR BROCHURE AS A FREQUENT GUEST I SHOULD GET 10% ON MEALS AT YOUR HOTELS. I HAVE NEVER RECEIVED THIS. EVEN TODAY AT EAST LONDON I ASKED ABOUT IT AND WAS TOLD IT DOES NOT APPLY TO ME. THIS OCCURS AT ALL YOUR HOTELS. <br> <br> I HAVE SENT EMAILS AND TRIED TO CALL TO GET ASSISTANCE. YOUR CALL CENTRE PUTS ONE ON HOLD FOR AGES AND YOU HAVE NEVER EVEN HAD THE COURTESY TO ANSWER EMAILS<br> !!!