Mount Grace hotel

Hotel is lovely, room was ok, outside bar area is a superb place for sundowners, waiters outside were up to standard didn’t have to wait too long for orders. My issues are firstly I ordered Ice 3 times to my room, both times I had to phone back 30-45 mins later and ask where the ice was, eventually loosing my patience on my second night there and asking the receptionist if I must come and fetch the ice myself. Dinner ...... 1st night we went for the buffet, if you could call it that, the choices were limited to some form of chicken or beef, the starter was either a salad or some pasta thing the main was roast brisket which tasted ok but was tough as an old boot, everybody knows brisket needs to be cooked low and slow for hours, the butternut soup was tasteless and bland. My wife said the chocolate mouse was pretty average band didn’t bother finishing it. Breakfast was fantastic can’t complain had it on the deck under the trees. Night 2 Saturday night, we decided let’s go to the ala Carte Restraunt...... get dressed and get there to be told it’s full you’ll have to wait an hour, in retrospect we should have gone back to the room and ordered room service. It would have been nice upon check in if someone had advised that we book on a Saturday night for the ala Carte restaurant. Anyway back to “buffet” we walk in and manager asks if we have been seated, odd question seeing as we’ve just waked in, we said no he says sit anywhere, we do, we should have caught the hint that it was pretty empty that this “buffet” wasn't great. We choose a table sit down order wine, god that’s a whole story in itself, they give you a menu with only R700-R900 bottles of red wine, when I asked if there are normal priced wines I get another menu with reasonable priced red wines which we ordered from ...... then a lady comes and takes her handbag from under the table, we had inadvertently sat down at someone’s table who happened to be getting food at the buffet when we walked in, so the large manager is about as useful as a **** flavoured Lollypop the question have we been seated and sit anywhere while not knowing where people are seated .... anyway odd. The buffet was miserable to say the least, the starter option was a salad and a pasta thing again, the main was a pork roast this time or chicken, the guy was attempting to cut a low quality cut of pork with a bone in it from multiple angles, everyone knows you cut against the grain in slices, the poor cook with his blunt knife was cutting chunks off this piece of bone, it’s safe to say the roast looked like road kill. My wife chose the apple sauce which tasted remarkably close to vomit. The lentil and pea soup tasted just like someone had gone to Pick and Pay bought a packet of soup mix and boiled it and served it, it was bland and possibly the worst soup I’ve tried in 20 years. I look forward to breakfast tomorrow, possibly the only saving grace at Mount Grace. These are management issues, I’m a CEO ...... you can’t blame the staff, it’s management that have allowed the substandard service, this hotel is rated 4 star but the buffet is about the standard you can expect from any Chisa Nyanma from a caravan on the side of a road. Thanks Mount Grace .... my money’s good though it’s 5 star, you gladly accepted it at every turn, pitty you don’t have management that give a F ...... they are there to get a salary that’s all ..... hope ive helped, get rid of the rot