MC
Muhammed C

1 reviews | Active since Feb 2018

03 Mar 2019, 22:41

More like a 3 star hotel.

This is a review of the 6-sleeper unit. The bathrooms are very small. As a tall person of about 2 metres, my head touches the ceiling when I make use of the shower. I think that the drain in the shower was blocked when I arrived, this caused the bathroom to flood when I made use of the shower. I found a few strands of other people's hair in my bed, as I opened it up before going to bed. I found nasty stains on the pillows. I feel like my room needed to be vacuum cleaned before I arrived, I suspect that they did not do that. The towels are not changed on a daily basis, I hope that they do not expect their paying guests to use soggy towels.

Yours faithfully Guest at room 614.

0
Replies (1)
Southern Sun
Southern Sun's reply04 Mar 2019, 11:17
Official
 Dear Muhammed, 
Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards,

Tsogo Sun Management Team