Mediocre Service and No feedback

<p>I am really getting a pathetic service from Sun1 in Bloemfontein. On 7/07/2016 I spoke to Rodney to enquire about the reservation I made in October last year during Macufe and he told me that the hotel is fully booked. My name was written on a book so that Sun1 can contact me once price increase has been implemented. I was not allowed to pay in advance last year October because of this. Rodney told me that only Jabu is working on the list from the book I wrote my name on and Jabu is working on Saturdays only so I should phone then. I told Rodney that I may not be able to call Jabu because I will be in a funeral on Saturday so I asked for the manager in charge who was John as per Rodney. John refused to came to the phone and he told Rodney to tell me that Jabu will phone me on Saturday, 9/07/2016. To date Jabu has not phoned me. I phoned on Monday, 11/07/2016 and Rodney said he gave the message to both John and Jabu to phone me so he does not know why I was not contacted. I asked if I can speak to Jabu and again John refused to come to the phone and told Rodney that Jabu is the ONLY one working with the Macufe bookings. I insisted to speak to someone senior than John and Rodney said is Irene Georgia but she is not available and he will give her the message to call me. Irene never returned my call and on 14/07/2016 I phoned again and Irene also told me the same thing that ONLY Jabu works with the Macufe bookings and I should phone on Saturday. I refused and insisted that she assist me. She said she will ensure that Jabu will phone me on Saturday as that is the best she can do. I never got a phone call from anyone and on Monday, 18/07/2016 I spoke to Rodney and I asked if I can speak to John. As usual John was not available as he was busy with your Head office people. I asked if I can speak to Irene and Rodney told me that Irene will only be there after 12:00 midday and he will give her the message. At 14:00 I had to phone again as Irene did not phone me. Irene told me that she has only one room for me and I should wait for the other 4 rooms and her deadline is 01/08/2016 that all people who made reservation should have paid otherwise she cancels their rooms. This was based on her past experience that people will reserve rooms but will not come. She promised to call me on 02/08/2016 to confirm if I have the additional rooms I required initially. As at today, Thursday, 04/08/2016 I have not heard from Irene Georgia. I phoned this morning and spoken to Rodney who was amazed why Irene has not yet phoned me and as usual said he will give her the message to call me. As at now I have not heard from Sun1 Bloemfontein. Can someone help please because I planned for this trip already last year ….</p> <p> </p>