Maintenance at 21h20

I am utterly disappointed in my experience at Arabella, especially considering we traveled all the way from KZN for a couples’ getaway and expected a 5-star standard. Unfortunately, what we encountered fell far short.

At 21h20 in the evening, instead of enjoying a peaceful and relaxing stay, I had to complain to Reception because there were contractors working in the room next to us. All we could hear was the clanking of tools and constant banging. This is completely unacceptable and shows a total lack of respect for paying guests.

When one books at a so-called 5-star facility, the least you expect is tranquility and consideration, not late-night maintenance and disruption. This experience has left me dismally disappointed, and it certainly does not reflect the standard or professionalism that Arabella claims to represent.