How to turn a frown upside down!

I booked into the Cullinan on the 8th December and immediately had a bad experience with the check-in with only having one person assisting. This during peak. The next day I left for work and returned only to find my room had not bean cleaned. At 16:15 it still had not. I contacted management and complained regarding this. Hannes Human contacted me back and profusely apologised and saw to it that my problem was immediately dealt with. Together, both him and Shelley (?) made the rest of my stay more than I could wish for. <br> <br> I can only say thank you and well done!! I will continue recommending this fine establishment to my colleagues and friends.