Horrible hotel, horrible staff

Service was extremely disappointing. I accidentally left my new sandals at the hotel and called the next day — staff promised to get back to me, but nothing happened. A week later, I called again and got the same response, still no feedback or effort to assist. The staff attitude in general is unhelpful, and the rooms are outdated (worn mats, aircon from 1950s, no iron/ironing board, no mini fridge).