FM
Fifi M

1 reviews | Active since Feb 2012

22 Dec 2015, 14:58

Horrible...Horrible service at Sandton San deck

Ohhh wow...im so shocked because i experienced the same thing on Friday the 18th December 2015. My husband and i decided to go and have drink at the san deck and there were 2 white people in front of us who were let through the drinks/casual side with no questions asked no book checking to check for reservations nothing but then we were told that that side was full and redirected to the restaurant where we proceeded to have dinner and the service was so horrible.My husband is a black card holder and we frequent various Southern Suns where we receive great service but the service we got at Sandton...Sandton of all places was horrible.<br> The waiters didn't seem to be professionally trained, the hostess or whoever the lady that ushered us in was so unfriendly with no smile to her face, the things i could mention for the 2 hours we spent there can fill 5 pages but to summarize, Sandton Southern sun is the worst when it comes to service,maybe you will be treated well if you are a celebrity but then they must state that only for celebrities...

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Replies (1)
Southern Sun
Southern Sun's reply22 Dec 2015, 15:14
Official
Hello R3f1lw3M,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind Regards,

Tsogo Sun Management Team