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Sakiqs S
1 reviews | Active since May 2015
22 Jul 2025, 16:48
Horrible, dehumanising and humiliating treatment
What horrible, dehumanising and humiliating treatment... the supervisor at the front desk,, a gentleman in his late 50s, chubby and very light in complexion refused that i use the bathroom for number one. They unreasonably asked that i handover my bus keys to them for me to go to the bathroom... my refusal of thei silly request prompted them throwing my out of the hotel. I felt completely humiliated, dehumanised and treated like i was a foreigner in my own country. I was made to feel that the old refime is is hidden under these silly rules they hide behind. I felt i was racially secluded and refused facilities when i in fact there to pick up a client. I AM TOTALLY HORRIFIED AND DISGUSTED BY HOW THE LIKES OF THESE MANAGEMENT GET AWAY WITH SUCH TREATMENT TO BLACK PEOPLE DURING THESE DAYS NOGALS!!!
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Replies (3)
Southern Sun's replyOfficial
22 Jul 2025, 16:56Dear Que,
Thank you for taking the time to contact Southern Sun, regarding your recent experience at Sandton Sun & Towers.
Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.
Best regards
Southern Sun
Southern Sun
Southern Sun's reply22 Jul 2025, 16:56
Official
Dear Que,
Thank you for taking the time to contact Southern Sun, regarding your recent experience at Sandton Sun & Towers.
Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.
Best regards
Southern Sun
Southern Sun
SS
Sakiqs S's updateReviewer Update
22 Jul 2025, 22:40Can't wait...
SS
Sakiqs S's update22 Jul 2025, 22:40
Reviewer Update
Can't wait...
Southern Sun's replyOfficial
24 Jul 2025, 08:16Dear Sir
Thank you for sharing your experience.
We deeply regret that your interaction at our hotel left you feeling humiliated and dehumanized. This is certainly not reflective of our values and commitment to exceptional service delivery that we pride ourselves on.
I would like to clarify that our Porte Cochere is reserved for guest arrivals and departures and is treated as a drop-off and collection zone. The Porte Cochere often gets gridlocked due to the large volume of vehicles moving in and around this area. For safety and operational reasons, vehicles left unattended in this area may need to be moved by our valet team in the form of valet parking. As such, our Valet Team requested your vehicle keys in case it became necessary to relocate your vehicle. This is a standard procedure app**** uniformly to all visitors, regardless of background.
We sincerely apologize if this was not communicated with the sensitivity and respect you deserve.
Our team is diverse and committed to upholding a culture of inclusivity and respect and I want to assure you that we do not tolerate any form of **************.
We appreciate your feedback and will use it to reinforce our commitment to be respectful and to always provide professional service.
Your report is being treated as a priority, and we are investigating the matter accordingly. I can confirm that internal corrective action will take place where appropriate.
Warm regards,
Mzukisi Mpetha
Southern Sun's reply24 Jul 2025, 08:16
Official
Dear Sir
Thank you for sharing your experience.
We deeply regret that your interaction at our hotel left you feeling humiliated and dehumanized. This is certainly not reflective of our values and commitment to exceptional service delivery that we pride ourselves on.
I would like to clarify that our Porte Cochere is reserved for guest arrivals and departures and is treated as a drop-off and collection zone. The Porte Cochere often gets gridlocked due to the large volume of vehicles moving in and around this area. For safety and operational reasons, vehicles left unattended in this area may need to be moved by our valet team in the form of valet parking. As such, our Valet Team requested your vehicle keys in case it became necessary to relocate your vehicle. This is a standard procedure app**** uniformly to all visitors, regardless of background.
We sincerely apologize if this was not communicated with the sensitivity and respect you deserve.
Our team is diverse and committed to upholding a culture of inclusivity and respect and I want to assure you that we do not tolerate any form of **************.
We appreciate your feedback and will use it to reinforce our commitment to be respectful and to always provide professional service.
Your report is being treated as a priority, and we are investigating the matter accordingly. I can confirm that internal corrective action will take place where appropriate.
Warm regards,
Mzukisi Mpetha