Horrible customer service
<p>Since I checked in Tuesday night I have had endless problems at this hotel. From carpets reeking of urine, to toilets not flushing, windows not sealing, the list goes on. I have been moved to 3 different rooms. 1 worse than the other. When I tell 1 person at reception or switchboard my story, a message is left only to call.me, I've had to explain myself over the last 48hr more than I do my 10 year old child in an entire week. At this stage I'm just praying that time flies so I can get the hell out of here. My advice, if you're reading this, don't use this hotel, not even if you are being paid for it. I will ensure our company doesn't!!</p>
Dear Brownwyn,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards.
Tsogo Sun Management Team.
Dear Brownwyn,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards.
Tsogo Sun Management Team.
