ES
Ebrahim S

1 reviews | Active since Jan 2011

04 Jun 2015, 13:40

Garden Court sandton city extremely disappointing

Made 3 bookings on [URL Removed] for 5 his hotel in July and August. When I phoned at first to confirm ,duty manager Emily confirmed with me at 12th today that everything was fine. I then got a call just now to say all 3 bookings will not be accepted despite my [URL Removed] confirmation number. You say something is ok and then say it's not ok. What kind of management runs this hotel? Why couldn't u be clear from the start. Why lie? The least you could have done was honour my first booking since I made ...but u didn't do even that. I'll never trust your hotel again.

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Replies (1)
Southern Sun
Southern Sun's reply08 Jun 2015, 08:03
Official
Hello esalot,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team.