cG
camilla G

1 reviews | Active since Oct 2016

03 Oct 2016, 09:55

Garden court sandton city

<p>We stayed at Garden court in sandton city on 30.09.2016 on room 330. The prices were almost double than normal due to the numbers of guests but we paid the amount, since we had spent over an hour in traffic to sandton with little kids.</p> <p>The room was ok, but the bathroom was really pathetic. There was mold and dirt arount the shower area, the bath tub was dirty and when showering there was a leak and water was pouring from the roof onto the floor. We called housekeeping for extra towels since we uses all the towels to mop up the floor ut they did not answer. Finaaly we ordered room service and asked the waiter to contact housekeepers and they showed up around 21:30 to fix the bathroom but the kids were already asleep so I asked the maintance guy to return the next day but to send towels.</p> <p>Housekeeping did not send towels and we had to call them again in the morning for the towels.</p> <p>We paid alot for aweekend and were very disappointed</p>

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Replies (1)
Southern Sun
Southern Sun's reply03 Oct 2016, 11:13
Official

Dear Camilla Govender ,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team.