False information on website

I have been supporting Tsogo/Southern Sun for the last 12 years now on a regular basis and I am a member of their rewards program and have always been happy with their service, however my last experience has *****ed my view on their ethics.

I booked for a weekend (25-26aug 2017) at the Tsogo Sun Cabana beach resort using their website. This was the first time I have booked at this resort so I did not know what to expect. It stated on their site that rates for the Cabana Beach resort includes breakfast. I usually only book my accommodation if their is breakfast available, this because from past experience I know that Tsogo sun usually have a variety of items available to suit the specific dietary requirements for my family.

However when we enquired about the breakfast we were told that they do not offer a breakfast at this resort. This was extremely disappointing, especially for my kids who enjoy the breakfast variety at Tsogo sun hotels from previous experiences.

I did not enquire further at the resort and I emailed the customer care for Tsogo sun as I thought this was an oversight from head office and the day i checked out Mr Sadeck called me to say that they GM was not in and they will call me the next day. Today(28/08) 1 day after I checked out the duty manager called me to say that the GM is offering me a R250 wimpy voucher for the wimpy that is located in the Cabana resort.

What am I going to do with that now? Must i make a special trip which will cost me R300 in fuel to spend at wimpy which I cannot eat at because it serves pork? How insensitive are these people.

Its a matter of principle and my view of Tsogo sun has been *****ed from this experience and will think twice to use their resorts/Hotels again. My family was extremely inconvenienced and disappointed and yet I have received no apology.