empty words

2weeks ago I was contacted by the people responsible for my anger, after making a complaint on hello peter. I was told that I will be contacted 29 feb, that is today, as they could not give me any defnit respons on the matter when they phoned. Why am I then now on hello peter to write just another complaint? Why is it so difficult to get awnsers to my questions? I am blind like I said before, not helpless, do you think it funny to raze expectation and then take it away with a smile. This is really sickening to ask a company to act fair, as it should be a motivation for all companys to strive to make the clients happy, but as it is disabled clients, they just seem not to care, maybe I should contact the human rights commition myself to see what I can do regarding this matter, as I am keeping proof of all my discussions with you, so they can have a clear picture of what and why.