emailed grievances but ignored

My immediate family booked 4 rooms. I was overjoyed with shailen n kiren that arranged my early check in and Frikkie too was absolutely accommodating.There were some disgusting events that rather stunned me and I'd like to bring to your attention, however the man that checked me out rook note of my grievances.On entering one of the very slow lifts at elangeni there was a man looking like he wanted to hit someone. I tried to mellow the awkwardness and asked why do you look so angry and his response was that he wants to clean the lift. I responded by telling him that he shouldve told me that rather than being upset.Second! Makes 1 seem mild! On our way to v&v for breakfast on sun morn the man at the counter came out of the restaurant and told me breakfast is on the 2nd floor. Confused we made our way there. On Monday it was closed n we realised we could have bf on ground floor. I asked him y he did that he said he 'thought I need to be there' I told him I wanted to be down so he sed the food upstairs needed to be eaten. Note that breakfast upstairs we paid for extra two ppl as guests and there wasn't half of the menu as downstairs. And the tea lady was not available to order tea!