MP
Muzaffar P
1 reviews | Active since Dec 2015
17 Jun 2022, 08:18
Dissapointing Service
Poor Service , my long weekend of rest was ruined yesterday 16th June at the Sandon sun. Room 1923, had a hot water issue. Duty Manager Gerald, has no initiative. Downgraded us to a Rooom 1034, which was not the same standard as Room 1923. The duty Manager didn't mind us checking out n I requested a refund for the planed weekend break. I had to find alternate accommodation in Sandton...with better service. So much for customer care ...Southern Sun...the hospitality industry suffered, but this type of service leaves a lot to be desired. I will not book with southern sun again. Rewards member ***. Husain ***. Sadly n dissapointed. H PATEL
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Southern Sun's replyOfficial
17 Jun 2022, 09:07Good day Muzaffar Husain,
Thank you for the email. We have escalated your complaint onto higher management. We sincerely apologize for the unsatisfactory experience and service you had. This is not Southern Sun's normal standard.
Kind regards
Southern Sun Team
Thank you for the email. We have escalated your complaint onto higher management. We sincerely apologize for the unsatisfactory experience and service you had. This is not Southern Sun's normal standard.
Kind regards
Southern Sun Team
Southern Sun's reply17 Jun 2022, 09:07
Official
Good day Muzaffar Husain,
Thank you for the email. We have escalated your complaint onto higher management. We sincerely apologize for the unsatisfactory experience and service you had. This is not Southern Sun's normal standard.
Kind regards
Southern Sun Team
Thank you for the email. We have escalated your complaint onto higher management. We sincerely apologize for the unsatisfactory experience and service you had. This is not Southern Sun's normal standard.
Kind regards
Southern Sun Team