Dissapointing and rudeness

Management of Boulevard Southern Sun treated me like a ********. Five minutes towards my check out they refused to give my laundry. I was meant to pay together with my stay just b4 check out. They opted to escort me to my room for payment. I hv never seen such rudeness in my entire life. I hv also never failed to pay a hotel bookings. Tourism is about an experience Mikateko and Lydia. It is how you treat others irrespective of the instructions from whoever... Dissapointing and rudeness!!!